The Carrier Group
The Carrier Group consists of four tailored organisations which combine to provide one the U.K.’s leading suppliers of direct marketing services for the tourism and leisure industries.
Established in 1993 in Barnstaple, The Group now has representative offices in Newbury, York and Durham, whilst the headquarters now occupy 45,000 square feet of purpose built offices and warehousing for storage, mailing, call centre and IT services. The company now employs in excess of 70 full-time staff and as many as 40 part-time seasonal staff.
IT'S A TEAM EFFORT
Starting out as a relatively simple mailing and distribution operation The Group has grown almost out of all recognition, hence the need to divide services into separate divisions as you see here today.
The purpose of this introduction is to help point you in the right direction if you have a very specific need. However, as is often the case, should you need to choose several services our Business Development team will help gather the right professionals together to fully meet your needs.
We are very proud of our ability to meet client needs, however complicated or straight forward, and have successfully done so for many years. We aim to exceed expectations of service delivery as our annual customer satisfaction survey always demonstrates, resulting in year on year client retention of over 95%.
SERVICES FOR THE 21ST CENTURY
Direct mail, distribution and mail order, as delivered by Carrier Direct Marketing has now been augmented by pick and pack and day to day mail fulfilment, the latter attracting significant postage discounts due to our almost unique approach. We also offer tourism and leisure project management including destination management resource and guide production as specialities.
Clevera is at the cutting edge of online marketing offering consultancy and delivery of all our website, e-marketing and SEO services.
We Take Your Calls offers a range of tailored customer contact centre services from virtual receptionist to information and booking lines. Our latest project makes our storage and distribution facilities much more immediate and accessible to more local clients:
Westacott Mailing is the team to call if your needs are all about direct mail and fulfilment; be they mail order products or literature, we have the facilities and expertise to deliver.
In 2008 we achieved ISO9001 certification for quality standards. We also gained ISO14001 for environmental standards and ISO18001 for health and safety. So you’re in very safe hands with The Carrier Group, our client testimonials will confirm our expertise and our dedication to achieve your marketing objectives.